1. Shipping Policy
Processing Time
Orders are typically processed within a specified timeframe after payment is received. Processing times may vary depending on product availability and order volume. Customers will be notified of any delays.
Shipping Methods & Delivery Times
Multiple shipping options may be offered at checkout. Estimated delivery times vary based on destination, selected shipping method, and carrier policies.
Delivery times are estimates and not guaranteed. Delays due to weather, customs, or carrier issues are beyond our control.
Shipping Coverage
Shipping is available across Canada and to select international destinations, unless otherwise specified. Any location-based restrictions will be disclosed at checkout.
Shipping Costs
Shipping costs are calculated based on the destination, package weight, and chosen shipping method. These costs will be displayed before finalizing the purchase.
Tracking Information
Tracking details will be provided once the order has shipped, if available through the chosen shipping provider.
2. Return Policy
Eligibility for Returns
Returns may be accepted for items that are:
- Unused, undamaged, and in their original packaging
- Returned within a specified period after delivery (e.g., 14 or 30 days)
Items that do not meet return conditions may not be eligible for a refund.
Return Process
To initiate a return, contact customer service with your order number and reason for return. Instructions will be provided, including return address and any required documentation.
Return Shipping
Unless the return is due to an error or defective product, return shipping costs are the responsibility of the customer.
In some cases, a prepaid return label may be provided.
Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method. Processing time for refunds may vary depending on financial institutions.
Shipping fees are generally non-refundable unless otherwise specified.
Exchanges
Exchanges may be offered depending on stock availability. If not available, a refund or store credit may be issued.
Non-Returnable Items
Certain items may be non-returnable for hygiene, safety, or final sale reasons. These will be clearly marked at the time of purchase.
3. Damaged or Incorrect Orders
If an item arrives damaged or the wrong product was received, contact customer support immediately. Photo evidence may be requested. A replacement, refund, or resolution will be provided as appropriate.
4. Contact
For any questions about shipping, returns, or refunds, please contact the customer service team via the service’s official communication channels.